Privacy Policy

Introduction

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True Scale Homes is committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws.

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This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our services.

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Information We May Collect

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We may collect personal information including:

• Name
• Email address
• Phone number
• Property or site address
• House plans or design documentation
• Enquiry details submitted through forms or email
• Website usage and analytics data

We only collect information reasonably necessary to provide our services or respond to enquiries.

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How We Collect Information

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Information may be collected when you:

• Submit a contact or enquiry form
• Request a quote or consultation
• Contact us via email, phone, or social media
• Upload plans or supporting documents
• Browse or interact with our website

Some information may also be collected automatically through cookies and analytics tools.

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How We Use Information

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We may use your information to:

• Respond to enquiries
• Provide quotes and services
• Communicate about bookings or projects
• Improve website performance and customer experience
• Conduct marketing and advertising activities
• Maintain internal records and business operations

We do not sell personal information to third parties.

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Sharing Information

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We may share information with trusted third-party providers where necessary to operate our business, including:

• Website hosting providers
• Analytics and advertising platforms
• Payment or invoicing services
• Contractors or service partners assisting with project delivery

Information will only be shared where reasonably necessary for business operations.

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Storage & Security

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We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

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However, no online transmission or storage system can be guaranteed as completely secure.

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Cookies & Analytics

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This website may use cookies, analytics tools, and tracking technologies including services such as Google Analytics and Meta Pixel to understand website usage and improve marketing performance.

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You can manage cookie preferences through your browser settings.

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Please refer to our Cookie Policy for more information.

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Access & Correction

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You may request access to personal information we hold about you and request corrections if required.

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To do so, please contact us using the details below.

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Third-Party Links

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This website may contain links to external websites. True Scale Homes is not responsible for the privacy practices or content of third-party websites.

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Changes to This Policy

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True Scale Homes may update this Privacy Policy from time to time. Updated versions will be published on this website.

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Contact

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If you have any questions regarding this Privacy Policy, please contact:

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True Scale Homes
admin@truescalehomes.com.au

‍Queensland, Australia

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